Where Revolution Learning and Development Ltd is mentioned in this policy, this also refers to Skills Garage.
This policy was updated on the 13th of March 2018 to take into account the new EU GDPR regulations.
Revolution Learning and Development Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Revolution Learning and Development Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The data controller for this website is:
Revolution Learning and Development Ltd
3 Balkerne House
CO1 1PA UK
How We Use Your Data
You can use the tabs below to understand what data we collect for which purposes and what we do with it.
When you complete one of our contact forms to request more information or a quote, there are certain pieces of information that we need in order to process this request. We’ll ask for:
- Your Name
- Your Email Address
- Your Telephone Number
- Your Geographical Location
If you request a quote from us, we may use publicly available information, such as your business address to complete this.
Your information is encrypted and stored in our database. This information is not available for public view and will only be used for the sole purpose of carrying out the tasks set out above.
We will not use this information for marketing purposes unless you give us permission to do so. We will also ask your permission to collect and process the information you provide to complete your request for information or a quote.
When you call us, we have the facility to record calls. We’ll ask your permission to do this before you are connected. You of course have the option to opt-out.
Where calls are recorded, these are stored as digital files in the cloud (in the UK) and are stored for a period of 6 months. Some calls are reviewed to understand how we can improve the quality of the service that we deliver.
Our email software adds a tracking pixel to our transactional emails. This lets us know if an email has been opened. We receive no other information other than to say the email has been seen and on what time and date. No other data is collected. You can disable this by choosing not to download images when you open an email.
To conform with GDPR, you have the right to view the data we hold about you and also the right to have this deleted (the right to be forgotten).
You can make a subject access request (access your data) or a removal request by using this page.
If a data breach does occur, whether this be from our own website of that of one of the 3rd party software providers we use, we’ll immediately alert those that are affected. We’ll contact you by email and let you know:
- What data has been accessed
- How we believe the breach occurred
- Who has been affected
- What we are doing to rectify the situation and how we’re going to make sure it doesn’t happen again.
If you are at all concerned about the data we hold or how we process information, you can raise this with us or directly with the Information Commissioners Office.
Data Retention and Security
Our website uses SSL to ensure the highest level of security. Our internal processes require strong passwords to be used on all of our systems and where possible we operate a paperless environment.
All data is held for 6 years from the date of collection and is managed by our data controller – David Lumley
Your website data is stored our on web server located in London, UK. If any offline data is stored (which is normally not a requirement), then is is stored at our head office in Colchester, UK.