Possible Error Messages

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Here are some error messages that you may be faced with when accessing on online and how to fix them:

Browser Not Supported

This means you are trying to access the course from a browser that our system does not support. Our system works with Google Chrome, Firefox, Opera and Safari on desktop, Safari on iOS and Chrome on Android.

Our system will not function correctly with Microsoft Edge or Internet Explorer.

Could Not Send Media to the Server (Error 1020)

This means that your device cannot send your camera output to our server. This could be a simple timeout or linked to internet speed.

The quickest way to address this is to refresh your browser and try again.

Cannot Use Camera on Safari

See this article for help with this issue

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