In this short Dealing With Customer Complaints, online training course we will provide some tips and techniques for handling customer complaints. These tips will help provide a great experience for customers when they raise an issue with you.
The course covers:
- The definition of a complaint
- the three things customers need satisfied when they complain
- 11 step complaint handling process
- Being proactive about complaints
By the end of this Dealing With Customer Complains online training course, you will have some tips and ideas and a process to follow when dealing with customer complaints.