Dealing With Customer Complaints Online Training Course

In this short Dealing With Customer Complaints, online training course we will provide some tips and techniques for handling customer complaints. These tips will help provide a great experience for customers when they raise an issue with you.

The course covers:

  • The definition of a complaint
  • the three things customers need satisfied when they complain
  • 11 step complaint handling process
  • Being proactive about complaints

By the end of this Dealing With Customer Complains online training course, you will have some tips and ideas and a process to follow when dealing with customer complaints.

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