Andrew Drummond

andrew - online coach and trainer
 
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Andrew is a learning and development professional who has significant experience in delivering a range of HRD solutions and has worked with major worldwide clients to deliver performance improvement and cultural change.

Andrew has held roles as Company Training Manager, Internal L&D Consultant, Management and Leadership Trainer and Account Manager.

Andrew has an excellent understanding of the ‘learning cycle’ and as such has delivered holistic and innovative people solutions that have had a significant impact upon achieving corporate objectives. Working at a strategic level within the Outsourcing industry, he has led major projects to onboard new clients, deliver business improvement and launch a full suite organisational development tools and practices.

As a specialist in learning and development, Andrew works with client’s needs to design, tailor and deliver innovative and effective learning programmes for business leaders, managers, trainers and front-line service and salespeople that deliver real returns.

As an expert in human resource optimisation, Andrew delivers tailored performance management & appraisal systems, competency frameworks and assessment centres and offers role profiling, recruitment and talent management services to organisations of all shapes and sizes.

As a coaching practitioner, Andrew offers a range of personal and professional coaching programmes to help individuals and businesses at every stage of their life & career.

An award-winning practitioner in workforce development, Andrew brings over 10 years of business experience and success to enhance people and business performance.

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Areas of Expertise

  • Leadership and Management
  • Change Management
  • Coaching Skills
  • Time Management
  • Communication & Assertiveness
  • Negotiation and Influencing
  • Customer Service and Customer Service Management
  • Sales and Sales Management
  • Presentation Skills
  • Behavioural Based Safety at Work
  • Safety Leadership
  • Appraisal and Performance Management Skills
  • Disciplinary and Grievance
  • Personal Development Planning
  • Employment Law
  • Skills assessment and competency framework design
  • Training strategy and programme management
  • Coaching programmes and strategies
  • Performance management system design, delivery and evaluation
  • Project initiation, documentation, implementation, project team management
  • Client relationship management
  • Departmental & team management
  • Role profiling and assessment centre design
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