We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.
How to Book
Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.
Bookings for 1-2-1 coaching or training sessions should be made via our live booking system.
Once this form is received and processed and you receive a booking email from us, your booking in then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.
Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non transferable, cancellable or refundable when there are 14 days or less to the course date.
Methods of Payment
Payment of the course fees must be made in advance and should be made at the time of placing a booking via credit/debit card.
All payments quoted are inclusive of VAT unless otherwise stated, which is applicable at the standard rate. A VAT invoice will be issued on successful completion of your booking.
Should you choose to cancel a session, cancellation fees may apply once the booking has been processed.
Bookings can only be cancelled via your account section of the website or contacting our team.
Cancellation with more than 48 hours notice will be refunded
When there are 48 hours or less to the meeting time, the meeting becomes non-refundable.
No shows on the day without any notice will be classed as cancelling on the day.
Our sessions are booked in 30 minutes slots and the timeframe above applies to the start time of each 30 minute slot.